An update about posting your orders from Crafty HQ

Posted by Sarah Wadey
on January 15, 2021

Find out how we are keeping lovely packages of joy coming out to you as safely as possible!

We hope you will be glad to hear that we are still processing and sending your orders out 3-4 times per week. To keep everyone safe and to keep the business going, we have made a few small changes and we'll explain these and the reasons below. 

Limited staff at Crafty HQ

We're limiting our time in the studio together to keep us all safe and this can sometimes mean there may be a small delay getting back to your questions, thanks for bearing with us :) 

(please note this photo was taken a while back and following new guidance we are now all wearing masks and practicing social distancing when working in the same space together)

New Postage Rates

 

 

Because we think honesty is always the best policy, we’d like to share with you why we’ve changed our postage prices...

One of our key goals for 2021 and beyond is to become a sustainable and environmentally conscious business in all respects. We are now ONLY using paper or card packaging, which is fully recyclable. It is more expensive, but we believe protecting our environment for the future is something worth investing in. On very rare occasions we will need to pack a delicate item and in this case we will ONLY use shredded paper, or reused bubble wrap.  

The Post Office raised their prices by approx. 4% overall on 1st January 2021. We agree that the postal workers, who have worked tirelessly throughout the pandemic, truly deserve acknowledgment for their efforts - helping to keep businesses like ours going - and we hope that this increase is passed on to them. 

In the past, we have often paid more than the cost of postage applied to the order to allow us to process orders and get them out to you as quickly and efficiently as possible. We set standard postage rates and we covered the excess. 

After reviewing the last 6 months online sales, we’ve decided to base our prices on the small parcel rate of £3.20 plus packaging, as so many of you are now buying lovely fabrics by the metre from us and this is the most common size parcel we are sending out.

Larger parcels still often cost more than the small parcel rate, but we still want to offer excellent value so we’re keeping the rate low at £3.50. 

For this reason, we have also raised our free delivery cut off to £50. This is in-line with most of our indie-biz competitors too. 

We are also keeping our lower cost postage rate for orders under the value of £1.75 to help you pick up the bits and pieces you might need to complete a project kit.

We hope you will understand and respect or reasons for raising the prices and our honestly in telling you why.

 

Our promise to you is that each order will always be picked, wrapped and packed with care and sent to you with joy :) 

Happy Sewing! 

Sarah, Freya and Team Crafty x

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