COVID-19 Updates

In light of the current guidance regarding the coronavirus, we just wanted to let you know what we are planning to prevent the spread and keep everyone healthy. 

We will be reviewing this pace on a daily basis, stay tuned for updates.

Retail

The shop in St Martins Square is now CLOSED until further notice, in line with the government shut down.  

Will you be reopening on the 15th June?

We've made the difficult decision to keep our shop in Leicester City Centre closed for the foreseeable future.  We took a survey of our customers and the vast majority of you said you would avoiding unnecessary shopping trips until the Covid Pandemic is under better control. Running a physical shop costs a lot of money so we're reallocating our resources to best serve our customers online instead.

On-line Orders

We have taken home a lot of our fabric stock, but we have had to leave a lot of stock behind.  We will still be processing online orders on stock we do have access too, but other products will involve delays in processing and dispatch. 

We're extending our expected processing time to 5-7 days.

Delivery is just £1.50 for UK orders under £10, £3 on UK orders £10-35, and a is FREE on UK orders of over £35

All our parcels are currently sent via the Royal Mail, who are not anticipating changes to their services at the moment.  Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus.  They are monitoring the situation and will keep us updated on their website here.

Do you have stock items available that I can't find online?
We've moved as much stock to store in our homes as we can fit, while we work from home to continue fulfilling orders.  Unfortunately, space is limited and our full range of stock is not available at the moment.  Online you will find all the stock that we have access to at the moment, and this is updated regularly.  If you are looking for something that's not available on our website, it may be possible to get that out to you, but it will take up to two weeks.
When can I expect my order to arrive?
Currently we are posting out orders 2-3 time a week, using Second Class Royal Mail as standard.  Once posted out delivery times are out of our control.  Orders sent via Royal Mail are taking longer than usual for delivery due to an increase in demand on their services.  Please let us know if an order has taken more than two weeks to arrive but do note that the Royal Mail don't consider an item lost until after 22 days.

 

Workshops

We can't yet see a time when we can run in-person workshops in the studio again as social distancing is very difficult in the space available.  We are running Live Online Workshops via Zoom instead for the time being.

Live online workshops are accessible to anyone who has a internet connection and a sewing machine at home.  We provide the materials for the project and our tutor is there, on your screen, to help every step of the way.  You can find more information here - https://craftysewandso.com/pages/live-online-workshops

 

Thanks for your continued support, this is a very scary time for small businesses, like ourselves.  Without you we face a very uncertain future and are grateful for all orders and workshop booking.

Freya and Sarah xXx